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Terms & Conditions
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TERMS
The munchmoney card scheme is operated by Compass Group UK & Ireland, Compass House, Guildford Street, Chertsey, KT16 9BQ.
These terms and conditions apply to the use of the munchmoney card (the card) for the loading and redemption of cashless payments at any SussexFood outlets.
Use of the card will constitute acceptance of these terms and conditions.
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GETTING YOUR PREPAY CARD
Applicants must be in the UK and be aged 16 years or over.
The card is free of charge and can be obtained at any of our participating outlets. It is not a credit or charge card and remains the property of Compass Group UK & Ireland.
The card needs to be registered prior to use by visiting sussex.ac.uk/catering/munchmoney and creating an account. The card can be topped up with a credit or debit card.
There is no minimum or maximum amount that can be loaded on the card and it is the responsibility of the account holder to ensure the figure entered for authorisation is correct.
You can either top up your card manually, or there is the ability to auto top up the card from a nominated credit or debit card. You choose the minimum and maximum values via your online account, and the nominated card will be charged automatically when you fall below your minimum value up to your maximum e.g. if you set your minimum to be £5 and your maximum to be £25 when your balance falls to £4.99 or below your pre-pay card will be topped up to £25 from your stored credit or debit card details.
You may cancel your card at any time by returning it to Sussexfood, 4th floor Bramber House, University of Sussex, Refectory road, Brighton, BN1 4QU but if you do so, you will forfeit the right to any monies that have accumulated on the card that have not been used.
The card is your (“the cardholder”) responsibility whilst it is in your possession. We cannot be held responsible for unauthorised use of the card or for any monies lost as a result of failure by you to keep the card safe. Munchmoney prepaid cards may not be sold, exchanged or used for any other purpose, except as specified in these Terms and Conditions, without our written permission.
If your card is lost or stolen it is your responsibility to obtain a new card from the outlet or your nominated administrator and transfer the monies through your munchmoney account (sussex.ac.uk/catering/munchmoney) onto the new card and at the same time ‘Mark as Lost’ your old card.
You can check your balance at any of our outlets by presenting your card to the card reader and it will display the remaining value on the card. You can also check online at sussex.ac.uk/catering/munchmoney through your account.
You will only be able to redeem your pre-paid monies against future purchases made at our participating SussexFood outlets and the transaction total will be deducted immediately from your card.
We reserve the right to reject any cards that have become unreadable and also to refuse to accept payment where the card has been acquired by theft, fraud or any other means which are not in accordance with the terms and conditions.
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LOYALTY SCHEME – COMMENCING 25th June 2015
Free hot beverage for every 9 hot beverage purchased
With effect from 25th June, you will earn one virtual loyalty stamp for each tea or cofeee you purchase and only if the munchmoney card is presented as the method of payment at the point of sale.
A card can hold an unlimited amount of loyalty points and you can check the points balance on your munchmoney card at any time online
One tea or coffee per person and redemption is subject to these Terms and Conditions.
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TERMS AND CONDITIONS OF LOYALTY SCHEME
Points and vouchers have no cash value and are not transferable. Redeemed points/vouchers cannot be used again. We will not exchange points or vouchers for cash and we reserve the right to remove any points or vouchers that have not been redeemed for over 2 years.
Points and vouchers can only be earned, held and redeemed as set out in these Terms and Conditions. Any points our vouchers obtained or used otherwise than in accordance with these Terms and Conditions will be invalid and cannot be redeemed.
Points and vouchers are personal to the individual card holder and cannot be pooled with those earned by another individual and redeemed together.
You may, at our discretion, qualify for additional benefits after a certain period of time and/or spend with SussexFood. We will inform you when you are entitled to these additional benefits.
We may, on notifying you, forfeit all accrued points/vouchers, and/or suspend your right to collect and/or redeem points or vouchers if you are in breach of these Terms and Conditions, if we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to us or your munchmoney card, or if you supply false or misleading information.
You may only redeem vouchers against purchases of regular hot beverages made in participating SussexFood outlets. You may not make part payment for a purchase using redeemed vouchers. You are not entitled to collect points when using your free beverage voucher.
If you no longer have access to a SussexFood outlet or cancel your munchmoney card at any time, you will lose the right to redeem all unused points and vouchers. Likewise, if you lose your munchmoney card at any time or if it is stolen you may lose any points/vouchers you have earned in the same way as if you lost your wallet.
Any points or vouchers earned on your munchmoney card are not covered by the Financial Services Compensation Scheme. We do not offer any other compensation schemes to cover losses claimed in connection with your muchmoney card.
We do not warrant or represent that your munchmoney card will always be accepted at participating SussexFood outelts. For example, in the unlikely event of a failure of IT and communications systems, SussexFood may not be able to add points or allow you to redeem a voucher during such a system failure.
We can cancel or amend the terms of the loyalty scheme at any time on reasonable notice. We will endeavour to provide you with 30 days’ written notice in event the scheme is closed.
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GENERAL
Free hot beverage for every 9 hot beverage purchased
Compass Group UK & Ireland can cancel or withdraw the card and/or the card scheme at any time. We can also change these terms and conditions. Please visit sussex.ac.uk/catering/munchmoney to obtain the latest terms and conditions.
Compass Group UK & Ireland does not guarantee that the website will be accessible all the time.
We will use or authorise the use of your information for the following purposes: to process your registration; to respond to your queries or requests; to administer your account and otherwise to undertake any of our obligations to you; to send you details of products, services or promotions which may be of interest to you. In addition, in order to provide you with your card as well as other associated services, it may be necessary for your information to be passed on to a third party that will assist Compass Group UK & Ireland. By using the service, you consent to us using your information for these purposes.
It is your responsibility to update any changes to your personal details on your account.
We control the data collected about you in relation to the pre-pay card. As part of your application, you will be asked to provide various personal data including your name, email address and postcode. You have the right to ask for a copy of any personal data we hold about you subject to adequate proof of identity. We will provide you with such details within 40 days of your request. Any inaccuracies in your information can easily be corrected by yourself.
Use of your personal information is governed by our privacy policy, a copy of which is available on the webpage at sussex.ac.uk/catering/munchmoney
As between you and us, we own all intellectual property rights in the munchmoney card, the loyalty scheme and any associated programs.
We shall not be responsible or held liable for any default or event arising directly or indirectly from any cause or event beyond our control.
Compass Group UK & Ireland accepts no responsibility for any malfunctions, errors or viruses in the software that has been designed to maintain your details or for any incompatibility with all or any hardware and/or software that you use.
We may transfer the benefits of these terms and conditions to a company in the same group as Compass Group UK & Ireland and if we do so, your rights will not be affected in any way.
These terms and conditions are governed by English law and subject to the non-exclusive jurisdiction of the English courts.
Please retain these terms and conditions for your records. If you have any queries about the munchmoney card please visit the FAQ section on the webpage at sussex.ac.uk/catering/munchmoney
Please print a copy of these terms and conditions for your records. If there is anything you do not understand, please contact cateringservices@universitysussexfood.co.uk
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